Privacy policy

Last updated: 28/6/2026

Snap Air Ltd (“Snap Air”, “we”, “us” or “our”) is a New Zealand business selling air purifiers, air quality monitors, replacement filters and related products through snapair.co.nz.

We respect your privacy and aim to keep things clear. This privacy policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and how you can access or correct your information.

For privacy questions, requests or complaints, please contact us at:

Email: hello@snapair.co.nz
Business: Snap Air Ltd, Christchurch, New Zealand
Privacy Officer: Snap Air Privacy Officer

What personal information we collect

The personal information we collect depends on how you interact with us.

Contact and order information

When you place an order, create an account, contact us, request advice, or make a warranty or return request, we may collect:

  • your name
  • email address
  • phone number
  • billing and delivery address
  • business name, if relevant
  • order details and purchase history
  • delivery instructions
  • refund, return, warranty or support information
  • photos, videos, serial numbers or MAC addresses you choose to provide for support or troubleshooting
  • any other information you choose to provide to us

Payment information

Payments are processed through secure third-party payment providers. We may receive payment status and transaction details, but we do not store your full credit card number.

Depending on how you pay, your information may be handled by providers such as Shopify Payments, Shop Pay, PayPal, Afterpay, Zip, Apple Pay, Google Pay, your card provider, or other payment services available at checkout.

Customer support information

If you contact us for help, advice, warranty support, a return, or a product recommendation, we may collect the information you provide in that conversation.

This may include emails, contact form messages, photos or videos you send us, product issue details, room size information, air quality concerns, serial numbers, MAC addresses, or other information needed to respond properly.

Website and technical information

When you visit our website, we and our service providers may collect information such as:

  • IP address
  • browser and device type
  • pages viewed
  • products viewed
  • referring website or search terms
  • approximate location
  • cart and checkout activity
  • cookie and pixel information
  • how you interact with our website

This helps us run the website, understand what is working, improve the shopping experience, measure advertising performance, and protect against fraud or misuse.

Marketing information

If you sign up to our newsletter, use a discount code, submit a review, complete a quiz or form, enter a promotion, or interact with our ads or social media, we may collect information related to those activities.

This may include your email address, marketing preferences, product interests, ad interactions, review content, quiz answers or other information you provide.

How we collect personal information

We usually collect personal information directly from you when you:

  • place an order
  • create an account
  • contact us by email, form, phone, social media or chat
  • sign up to marketing emails
  • request product advice
  • submit a review
  • complete a quiz, form or survey
  • make a warranty, return or refund request

We may also collect information automatically through our website, cookies, analytics tools, pixels and other tracking technologies.

In some cases, we may receive information from third parties, such as payment providers, delivery companies, advertising platforms, Shopify, fraud-prevention tools, review platforms, or people contacting us on your behalf.

Why we use your personal information

We collect and use personal information for purposes connected with running Snap Air and providing our products and services. This includes:

  • processing and fulfilling orders
  • taking payment and issuing invoices or order confirmations
  • arranging shipping, delivery, pickup, returns and exchanges
  • providing customer support and product advice
  • handling warranty claims, faults, recalls or product issues
  • communicating with you about your order or enquiry
  • managing customer records
  • preventing fraud, misuse or security issues
  • improving our website, products, content and customer experience
  • measuring the effectiveness of our marketing and advertising
  • sending marketing emails or offers where you have signed up or where permitted by law
  • collecting and displaying customer reviews
  • keeping business, accounting and tax records
  • complying with legal obligations
  • protecting our rights, property, customers and business

You do not have to provide personal information to browse our website. However, if you do not provide information we need, we may not be able to process your order, deliver products, respond to your enquiry, provide support, or meet our legal obligations.

Who we share personal information with

We do not sell your personal information in the ordinary sense of selling customer lists to unrelated third parties.

We may share personal information with trusted service providers where needed to run our business, provide our services, or meet legal obligations. This may include:

  • Shopify and related Shopify services, which power our online store
  • payment providers and financial institutions
  • Mintsoft and other warehouse, fulfilment or inventory systems
  • couriers, freight companies and delivery partners
  • email, newsletter, customer support and communication providers, including Omnisend
  • analytics, advertising and marketing platforms, including Google, Meta and Microsoft
  • website apps, quiz tools, review tools or form providers, including Judge.me
  • IT, cloud storage and security providers
  • accounting, administration and business software providers
  • product suppliers or manufacturers where needed for warranty support, technical support, recalls or product issues
  • professional advisers such as accountants, lawyers or insurers
  • government agencies, regulators, courts, law enforcement or other parties where required or permitted by law

We only share the information reasonably needed for the relevant purpose.

For warranty or troubleshooting support, we may share non-sensitive product information, photos, videos, serial numbers, MAC addresses or issue details with the relevant supplier or manufacturer. We generally only do this where it helps diagnose a fault, support a warranty claim, resolve a technical issue, or confirm product information.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify processes personal information when you visit our store, place an order, make a payment, use checkout, or interact with Shopify-powered services.

Because Shopify Network Intelligence is enabled on our store, Shopify may also process customer and visitor data to provide services to us and our customers. This may include using data from interactions with Snap Air, Shopify and other Shopify merchants to support services such as improved store performance, fraud prevention, personalisation, analytics and advertising-related services.

Your information may be shared with Shopify and other third parties that may be located outside New Zealand.

You can read more about Shopify’s privacy practices in Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Marketing, analytics and advertising

We use marketing, analytics and advertising tools to understand how people use our website, improve our store, measure advertising performance and show more relevant advertising.

This may include tools such as:

  • Google Analytics
  • Google Ads, including Enhanced Conversions
  • Meta Pixel and Meta Conversions API
  • Microsoft Clarity
  • Microsoft Advertising, if used
  • Shopify analytics
  • Omnisend
  • other similar ecommerce, analytics or advertising tools

These tools may use cookies, pixels, hashed customer information, device information, browsing activity, purchase activity or similar data.

For example, Google Enhanced Conversions may use first-party customer information, such as an email address, name, address or phone number, to improve conversion measurement. This information is typically hashed before being sent to Google.

Meta Pixel and Meta Conversions API may send website and purchase events to Meta to help measure and improve advertising on Meta platforms such as Facebook and Instagram.

Microsoft Clarity helps us understand how visitors use our website through behavioural metrics, heatmaps and session replay. This helps us improve our website, identify issues, understand customer behaviour and measure marketing performance. Microsoft Clarity may use cookies and other tracking technologies to collect website usage data.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

You can also manage advertising preferences through your browser, device settings, Google, Meta, Microsoft and other relevant platforms. Blocking cookies may affect parts of the website or checkout experience.

Cookies

Cookies are small files stored on your device when you visit a website. We use cookies and similar technologies to help our website work properly and to improve your experience.

We may use:

  • functional cookies, such as cart, checkout, account and security cookies
  • analytics cookies, which help us understand website performance and visitor behaviour
  • advertising cookies or pixels, which help measure and improve advertising
  • preference cookies, which help remember settings such as location, currency or cookie choices

Some cookies are set by Snap Air or Shopify. Others may be set by third-party services we use, such as analytics, advertising, payment, review, email marketing or website app providers.

You can usually disable cookies in your browser settings. Some website features may not work properly if cookies are blocked.

Air quality monitors and third-party apps

Some air quality monitors or connected products we sell may work with third-party apps or smart-home platforms. These apps and platforms are operated by their own providers, not by Snap Air.

Snap Air does not receive your monitor readings, app account information, Wi-Fi details or smart-home data unless you choose to send that information to us, for example when asking for support.

Please check the relevant app or platform’s own privacy policy before using those services.

Overseas storage and service providers

Some of our service providers may store, process or access personal information outside New Zealand. This may include providers based in countries such as Australia, the United States, Canada, Singapore, the United Kingdom or countries in the European Economic Area.

Where we use overseas or cloud-based service providers, we take reasonable steps to use reputable providers and to ensure personal information is protected in a way that is consistent with New Zealand privacy requirements.

How long we keep personal information

We keep personal information for as long as reasonably needed for the purposes it was collected, including providing products and support, handling warranty issues, meeting accounting and tax requirements, resolving disputes, and complying with legal obligations.

When we no longer need personal information for a lawful purpose, we will take reasonable steps to delete it, anonymise it, or securely archive it.

How we protect personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This includes using trusted service providers, secure systems, account access controls, password protection and other practical safeguards.

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security. However, we treat privacy and security seriously and aim to use tools and processes appropriate for a small ecommerce business.

If we become aware of a privacy breach that is likely to cause serious harm, we will take steps required under the Privacy Act 2020, which may include notifying affected people and the Office of the Privacy Commissioner.

Accessing or correcting your information

You have the right to ask us for access to personal information we hold about you, and to ask us to correct it if it is wrong.

To make a request, please contact us at hello@snapair.co.nz.

We may need to confirm your identity before providing access or making changes. In some cases, the law may allow us to refuse or limit access, but we will explain the reason where required.

Third-party websites and services

Our website may link to third-party websites, apps or services. These are not operated by Snap Air, and their privacy practices are controlled by their own privacy policies.

This includes payment providers, smart-home apps, app stores, social media platforms, advertising platforms and product manufacturer websites.

Complaints

If you have a privacy concern or complaint, please contact us first at hello@snapair.co.nz so we can try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, website, service providers, legal requirements or privacy practices.

The updated version will be published on this page with a new “last updated” date.