Yes! All our purifiers are compatible with Smart Plugs. They will switch on with the last used speed setting.

It depends on the size of the air purifier and the room. Each air purifier has a recommended room size it can effectively clean. Consider getting additional units to cover rooms where people spend a lot of time. Check out our blog article here to learn more.

This largely depends on the model, usage and quality of the air. It's important to check as some air purifier filters can have very short lifespans! We've included expected filter lifespans on all of our air purifier product pages. To learn more check out our blog post here.

Yes, air purifiers can help reduce allergens in the air like dust, pet dander, and pollen, which may help alleviate allergy and asthma symptoms. However make sure you don't purchase an air purifier with an ioniser, as these can exacerbate asthma symptoms. None of our air purifiers contain ionisers.

The noise level of an air purifier depends on the model and its fan speed. There is a huge difference between the quietest and loudest air purifiers in NZ. Check the noise level in decibels on product listings, we recommend purchasing products under 55dB. All our air purifiers are between 43 and 53dB on maximum fan speed.

Some manufacturers are sneaky and will only provide the noise level on low power, which will generally not provide enough cleaning power.

Yes! Our air purifiers have been tested for continuous 24/7 usage. However, the main benefits of an air purifier are when people are present. Therefore you may choose to run them only when people are around, or alternatively use a timer plug to switch it on shortly before an area will be used.

No. This is a very intentional choice, as we see potential risks for those with respiratory issues, elderly and babies especially. In addition these are used to inflate CADR results, which we see as deceptive practice.

Yes! All Smart Air purifiers come with a 1-year manufacturer’s warranty, and they’re also covered under New Zealand’s Consumer Guarantees Act (1993).

Smart Air's purifiers are built around a simple fan-and-filter design, without complicated chips or sensors that can fail. That means there’s very little that can go wrong, and in practice they’ve proven to be extremely reliable. The only real moving part is the fan motor, and those have shown to be very durable over years of use.

We also offer a 14-day change of mind return policy, as long as the purifier is unused and in its original packaging. For full details, see our Returns & Exchanges Policy.

These devices can measure various pollutants including particle pollution (PM2.5), VOCs (Volatile Organic Compounds), Formaldehyde (HCHO), CO2 levels, humidity, and temperature.

Yes, our air quality monitors are portable and can be moved around to test air quality in different areas of your home, workplace or even while traveling.

We have chosen our air quality monitors due to their very high level of accuracy. Generally, air quality monitors will be much more accurate than the air quality sensors found on air purifiers.

Unfortunately not, we only sell within New Zealand

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Yes! Please select the pickup in store option at checkout and it'll show you the warehouse location. Note orders are ready next business day and can be collected from 10am to 3pm.

Yes it is possible to make an adjustment, but please contact us ASAP (email is easiest). Our order and fulfilment process is automated, so please note it may not always be possible to make a change in time.

Unfortunately we're not able to as we don't use NZ Post. Please provide an alternative delivery address.

We currently do not provide this option, as typically delivery will occur within 2-3 business days (excl Blast & Blast Mini) and overnight couriers for our purifiers is extremely expensive.

First please check the package thoroughly as orders may be combined into the same box. However failing this, please get in touch with us: hello@snapair.co.nz and quote your order number

Because we can't use a courier for these products, they need to be freighted. Dispatch can take longer due to the need to pallet and wrap these first, and freight will normally take an extra day or 2 compared to courier.